FAQ

Will Bedezy lift the Mattress and a Person? 

Bedezy is not designed to lift a person on a mattress. That is a different function of patient care, and there are products specifically designed to complete such a task. 

How much can Bedezy lift?

Bedezy is designed to lift any commercially available domestic mattress sold in Australia. It has been designed and tested to lift over 120 Kg. 

Average weights of Mattresses in Australia 

Single: 30–35 kg
King single: 36–39 kg
Double: 43 kg
Queen: 49–52 kg
King / Super King: 65 kg - 74 kg

How High will Bedezy lift my mattress? 

That depends on many things, like the materials used in your mattress and the density. The approximate lift is 30 cm. This is usually enough to clear the foot of most beds available and, at the very least, make it easier to maneuver the sheet onto the mattress with both hands available.  

Can it be installed on a slat base? 

Yes, be careful to test the movement of the hose and bladder, as these could pinch if good care is not taken. Otherwise, the Bedezy Mattress Lifter will work without an issue on a slatted base. 

Can I use Bedezy in North America? 

We are sorry, but it's designed for 240V markets only. We might add the option in the future. 

Where can I install Bedezy's Pump?

Sometimes, due to the bed base design, it's not practical to place the pump under the bed. The Bedezy Mattress lifter will work fine between the bedside tables and the bed, or even behind the bedside tables. Just leave enough slack in the hose to allow for the bladder to inflate. 

Does Bedezy keep or resell any data? 

NO. We only keep the data you choose to share with us and the necessary details to provide proof of purchase and warranty information. After the warranty period, we will delete the remaining information to ensure long-term data security.   

I ordered the wrong size, Bedezy; what do I do now?
Unfortunately, because many order the wrong size, we can no longer offer shipping support for an exchange. If you have the wrong size, please keep the Bedezy sealed and undamaged and email us for the next steps. Return Shipping will incur a fee to return the original unit to us in saleable condition and send it a correctly sized unit.

Can I get a Bedezy Mattress Lifter with government help?
You can do so if you are eligible for help from the state or federal government. Ask your NDIS, Aged Care Package Provider, or occupational therapist for more information.

Where is the Bedezy Mattress Lifter from?
Bedezy's is represented in Wagga Wagga, NSW, Southeast QLD, Melbourne, VIC, and distributed from Wagga, NSW.

Do you have a real shop?
No, we are a small business that has to be as cost-effective as possible to help as many people as possible. Shops cost a lot, so we decided to keep it web-based.

Can I talk to someone about the Bedezy Mattress Lifter?
Yes, you can; our primary contact method is via the site. You can ask a question about Bedezy, or you can email us: info (at) bedezy (dot) com (dot) au

If I sign up for your site, will you fill my inbox with endless junk mail?
No, nope, not happening, never and no. We don't ever share your info. We don't like getting junk mail, so we will only ever email our customers who have opted into us making contact. If we have something to say, we will let everyone know. We won't email anyone to inform them if we have nothing to say. 

Is my data safe?
We use Shopify, the smart people who built our website and payment system. We trust them with our mother's credit card, so everything should be fine. If in doubt, stop, look, and let us know there is an issue. That way, we can look into it, sort it out, and let you know when all is well.

How can I pay?
We offer credit card holders the safe and secure option of Shopify or PayPal. You can also use EFT via your bank. Your order will be processed once we confirm that your full payment has been cleared. The details you need to complete your order will be included in your confirmation. We also accept cash in Wagga Wagga, NSW, or Sunshine Coast, QLD, where our team members are present. 

Orders that have not cleared payment within seven days will be deleted from the system.

Can we trial Bedezy? Sorry, Bedezy is expensive, and we usually cannot sell the units being trialled.  It's not a sustainable way for people to experience Bedezy. We invite you to schedule a One-on-One video call or visit us at our next expo. Sign up for our email list to find out where we will be next.  

How thick is Bedezy when it's deflated? It's about 7mm thick or less. 

Will I feel Bedezy under my mattress? (The Princess and The Pea?) No, you won't even know Bedezy is there until you use the remote to inflate Bedezy. Once it's deflated, you can enjoy your mattress as much as you would normally. Your mattress will not feel any different from having Bedezy under it. 

I didn't find the question I had...
That's great. If you have a unique question, we have the answer: the guy who invented Bedezy Mattress Lifter. Call John on 0423 837 247.