FAQ
Will Bedezy lift the Mattress and a Person?
Bedezy is not designed to lift a person on a mattress. That is a different function of patient care, and there are products specifically designed to complete that task.
Can I use Bedezy on an adjustable bed base?
Yes, Bedezy will work with adjustable bed bases. The only thing to be mindful of when installing Bedezy is that the pump and hose are placed as high as possible on the bed base in the middle.
This is to avoid overextending the air hose between the pump and bladder when the bed's head is elevated.
How much can Bedezy lift?
Bedezy is designed to lift any commercially available domestic mattress sold in Australia. It has been designed and tested to lift over 120 Kg.
Average weights of Mattresses in Australia
Single: 30–35 kg
King single: 36–39 kg
Double: 43 kg
Queen: 49–52 kg
King / Super King: 65 kg - 74 kg
How High will Bedezy lift my mattress?
That depends on several factors, including the materials used in your mattress and its density. The approximate lift is 30 cm. This is usually enough to clear the foot of most beds available and, at the very least, make it easier to maneuver the sheet onto the mattress with both hands available.
Can it be installed on a slat base?
Yes, be careful to test the movement of the hose and bladder, as these could pinch if good care is not taken. Otherwise, the Bedezy Mattress Lifter will work without an issue on a slatted base.
Can I use Bedezy in North America?
We are sorry, but it's designed for 240V markets only.
Where can I install Bedezy's Pump?
Sometimes, due to the bed base design, it's not practical to place the pump under the bed. The Bedezy Mattress lifter will work fine between the bedside tables and the bed, or even behind the bedside tables. Leave enough slack in the hose to allow the bladder to inflate.
Does Bedezy keep or resell any data?
NO. We only retain the data you choose to share with us, along with the necessary details to provide proof of purchase and warranty information. After the warranty period, we will delete the remaining information to ensure long-term data security.
I ordered the wrong size, Bedezy; what do I do now?
Unfortunately, because many order the wrong size, we can no longer offer shipping support for an exchange. If you have the wrong size, please keep the Bedezy sealed and undamaged and email us for the next steps. Return Shipping will incur a fee to return the original unit to us in saleable condition and send a correctly sized unit.
Can I get a Bedezy Mattress Lifter with government help?
You can do so if you are eligible for help from the state or federal government. Ask your NDIS, Aged Care Package Provider, or occupational therapist for more information.
Where is the Bedezy Mattress Lifter from?
Bedezy's is represented in Wagga Wagga, NSW, Southeast QLD, Melbourne, VIC, and distributed from Wagga, NSW.
Do you have a real shop?
No, we are a small business that has to be as cost-effective as possible to help as many people as possible. Shops are expensive, so we decided to keep it web-based.
Can I talk to someone about the Bedezy Mattress Lifter?
Yes, you can; our primary contact method is via the site. You can ask a question about Bedezy, or you can email us: info (at) bedezy (dot) com (dot) au
If I sign up for your site, will you fill my inbox with endless junk mail?
No, nope, not happening, never and no. We never share your information. We don't like getting junk mail, so we will only ever email our customers who have opted in to us making contact. If we have something to say, we will let everyone know. We won't email anyone to inform them if we have nothing to say.
Is my data safe?
We use Shopify, the smart people who built our website and payment system. We trust them with our mother's credit card, so everything should be fine. If in doubt, stop, look, and let us know there is an issue. That way, we can look into it, sort it out, and let you know when all is well.
How can I pay?
We offer credit card holders the safe and secure option of Shopify (Visa, Mastercard, or EFTPOS), PayPal, PayPal Pay in 4 and Afterpay. You can also use Direct Transfer via your bank. Your order will be processed once we confirm your payment has been cleared. The details you need to complete your order will be included in your confirmation. We also accept cash in Wagga Wagga, NSW, or Sunshine Coast, QLD, where our team members are present.
Orders that have not cleared payment within seven days will be deleted from the system.
Can we trial Bedezy? Sorry, Bedezy is a valuable and personal piece of equipment, and we usually cannot sell the units being trialled. It's not a sustainable way for people to experience Bedezy. We invite you to schedule a One-on-One video call or visit us at our next expo. Sign up for our email list to find out where we will be next.
How thick is Bedezy when it's deflated? It's about 7mm thick or less.
Will I feel Bedezy under my mattress? (The Princess and The Pea?) No, you won't even know Bedezy is there until you use the remote to inflate Bedezy. Once it's deflated, you can enjoy your mattress as much as you would normally. Your mattress will not feel any different from having Bedezy under it.
How much current will Bedezy draw?
Bedezy's motor uses 1.4A @ 240V for approximately 30~45 seconds, inflating.
Deflating and Standby (Plugged into an ON wall socket). There is no electricity used.
Can I use Bedezy in my caravan?
Yes, you can. Yes, you can use Bedezy with an inverter, and no, it won't drain your battery setup at all. Even if you are off-grid with a van and are on your battery and inverter setup, Bedezy uses very little power. We have had many happy van owners add Bedezy to their setup, and they are very happy.
Is Bedezy available to DVA participants?
While some people have had success in getting Bedezy funded through DVA in the past, it may not be possible in the future. We have sought to have a direct supplier relationship with DVA for the benefit of participants and have been unsuccessful. Our goal was to keep the cost of Bedezy to the government as low as possible; unfortunately, we were not able to become a supplier for DVA at this time.
I didn't find the question I had...
If you have a unique question that hasn't been answered here, we have the answer: the guy who invented Bedezy Mattress Lifter. Call John on 0423 837 247.